FAQs

1. How do I qualify for my gift?

By purchasing a Post Office Life Insurance policy during an offer period, then retaining it and paying all due premiums for at least the 180-day qualifying period.

2. When do I get my claim email?

Once you have taken out your policy, please allow 60 days to receive your “It's time to choose your gift” email.

3. Where will my gift be sent to?

Your gift will be sent to you via the chosen fulfilment method within 28 days of becoming eligible.

4. I have not received my gift, what should I do?

Please allow up to 60 days from your policy start date to receive your 'It's time to choose your gift' email or letter.

If you have selected your gift, once your policy has been in force for 180 days from the policy start date and you have made all due monthly premium payments, please allow up to 28 days for your gift to be sent to you, via your chosen fulfilment method.

If you have a question relating to this gift card offer, please contact MLP and a member of staff will be happy to help.

5. I have chosen my gift however, I would now like to change it.

Unfortunately, once you have made your gift selection it is not possible to change your chosen gift.

6. My claim won’t submit, what should I do?

If you are having difficulties, please contact MLP and a member of staff will be happy to help.

7. I have a question about my Post Office Life Insurance, who can I contact?

For any questions regarding your Post Office Life Insurance please call free on 0800 068 8014. Calls may be monitored or recorded for training and compliance purposes. Lines are open 9am - 7pm Monday to Friday (excluding bank holidays).